Terms of Service

1. Our Service

Verity Hearing ("Verity," "we," "us," or "our") provides independent educational hearing aid decision guidance. Our services include the Hearing Care Resolution Call ($25), Personalized Guidance Package ($75), Concierge Navigation Package ($175), and Free Hearing Aid Decision Checklist.

We do not sell hearing aids. We do not receive manufacturer kickbacks or clinic commissions. Our guidance is designed to help you understand your hearing aid options before you make a purchase decision.

Verity Hearing provides independent educational buying guidance only. Verity does not diagnose hearing loss, perform hearing tests, remove wax, repair devices, program hearing aids, fit hearing aids, order devices, guarantee savings, or replace care from a licensed hearing professional. Verity Hearing does not sell hearing aids, does not receive manufacturer kickbacks, and does not work on clinic commissions. Preferred or vetted provider options may be presented transparently when appropriate, but customers are never required to use a specific provider.

2. Not Medical Advice

Verity provides educational guidance only. We do not diagnose hearing loss, prescribe treatment, perform hearing tests, fit hearing aids, or provide any medical services. You should consult a licensed hearing care professional (audiologist or hearing instrument specialist) for hearing testing, diagnosis, fitting, and medical advice.

3. Payments and Refunds

Payment is required before a scheduled call occurs or before we begin work on a written guide or concierge navigation service. All Verity Hearing services are educational guidance services. Once a scheduled call has occurred, a written guide has been started, or concierge navigation work has begun, the service is generally non-refundable. If a customer needs to reschedule a call, they should use the scheduling tools provided or contact support@verityhearing.com as soon as possible. Verity Hearing may review unusual situations case by case, but does not guarantee refunds after work has begun.

4. Service Scope

Hearing Care Resolution Call ($25): An up to 20-minute call with email recap. No written guide. One call per purchase. Personalized Guidance Package ($75): Includes guided intake, customized written guide, consultative call, one follow-up, and 14 days of reasonable email support. Concierge Navigation Package ($175): Includes everything in Personalized Guidance plus a 14-day active navigation window, provider coordination where appropriate, total cost modeling, appointment preparation materials, and up to 3 calls.

5. Intellectual Property

All content on this website, including articles, guides, checklists, and educational materials is the property of Verity Hearing and is protected by copyright. You may download and print materials for your personal, non-commercial use only.

6. Limitation of Liability

Verity Hearing provides educational guidance to help inform your hearing aid decisions. We are not responsible for outcomes resulting from your purchase, use, or non-use of hearing aids or related services. Your ultimate hearing care decisions should be made in consultation with licensed professionals.

7. Contact

Questions about these Terms? Contact us at support@verityhearing.com or call (214) 945-4788.